Privacy & Cookie Policy

I collect and process your information that you provide during the booking process and on the consultation form. This can be personal or health-related data.

Personal data:

• Name, mobile number, email address, and address in some circumstances – these are all required so I can contact you.
   

Health Related Data:

• All clients must complete a consultation form, so I have a full understanding of their  medical and health history. It is also a condition of my insurance policy to take and retain clients records. I have a legitimate interest in this data.

• Treatment Records – these are my notes detailing what I have found in my assessments, what treatment I have given you, and how you felt immediately after that treatment.  It is a condition of my insurance policy to take and retain client records for at least 7 years following the last occasion on which treatment was given. I may need to share your data with authorised legal, regulatory and insurance authorities, but only if required. After 7 years following the last occasion on which treatment was given, I will destroy all of your physical records by shredding and recycling them, or digitally by deletion on all databases and electronic devices.
   

We also collect some information automatically: information about you and your use of our website, your interactions with us and our advertising, as well as information regarding your computer or other devices you might use to access our website, information on your recent visits to our website and how you move around different sections of our website.

This type of data is collected and processed when you: 

• Voluntarily complete a customer survey or contact us through our contact forms or via email (via Wix Forms).

• Use our view our website via your browser’s cookies (via Google Analytics)

I collect your data so that I can:

• Respond to any questions or queries sent to us via the contact form.

• Understand how people use the website so that I can make it more intuitive.

• If you sign up to the Newsletter, I will email you with offers or events that I think you might be interested in via MailChimp
   

I collect health-related data in order to decide whether we can proceed with the treatment, and / or conduct an effective and safe treatment. Treatment will not go ahead unless I collect and store these details. 

If your data is stored on paper, it will be stored securely in a locked filing cabinet. Digital information will be stored on a password protected electronic device, and in our Zoho Mail address books. Your website usage data is stored anonymously via Google Analytics. The contact information you provide us through our Contact Forms is stored securely by Wix.

The data will be kept secure and safeguarded as far as reasonably possible. 

Every user is entitled to:
The right to access - You have the right to request Artemisia Holistic Therapies for copies of your personal data. 

The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure - You have the right to request that we erase your personal data, under certain conditions. 

The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions. 

The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions. 

The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at marta@artemisiaholistictherapies.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113